Refund Policy

Last updated July 09, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our Refund Policy.

You can request a refund for nearly any unused purchase. Lumos Pro will, upon request via [email protected], issue a refund for any reason, if the request is made within 30 days of purchase, and the product has not been used. Further details are available below, however, refund requests submitted outside of the outlined parameters will still be duly considered.

Returns

All returns must be postmarked within thirty-two (32) days of purchase. To be eligible for a return, items must be in their original packaging, unused, and in the same condition that they were received. Please ensure that the returned product is as good as new for a hassle-free refund process.

Return Process

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Lumos Pro

Attn: Returns

RMA #

45 Westwood Avenue

Stourbridge, West Midlands DY8 3EG

United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refund Process

After receiving your return and inspecting the condition of your item, we will process your return or exchange. If your return is approved, please be aware that a 20% restocking fee will be deducted from your refund amount. The balance will be refunded within a week of approval. Please allow between three to five (3-5) days from the receipt of your item to process your return or exchange.

You will receive the refund, less the restocking fee, through the same payment method you used to make the purchase. Please note that refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

If for any reason, Lumos Pro is unable to issue a refund via your initial payment method, we will provide the value in equivalent credit or provide an alternate method of refund. Please note that some payment methods available in your jurisdiction may not support refunding a purchase back to the original payment method.

EU Right of Withdrawal Services

If you are an EU resident, you have the right to withdraw from any purchase of an unused product on Lumos Pro within 14 days without giving any reason.

For any purchased products, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the purchase contract by an unequivocal statement. The easiest way to do so is by informing our customer support through [email protected]. If you do so, we will promptly acknowledge receipt of such a withdrawal on a durable medium (e.g. by e-mail). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

You shall return the goods without undue delay and in any event not later than 14 days from the day you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Effects of Withdrawal

If you withdraw from an agreement, we shall reimburse you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

How to Request a Refund

You can request a refund or get other assistance with your purchases at [email protected].

Abuse

Refunds are designed to remove the risk from purchasing products – not as a way to get free products. If it appears to us that you are abusing refunds, we may stop offering them to you.

No Disparagement

You agree not to disparage us in any manner. For the avoidance of doubt, disparagement shall mean disparaging or otherwise making any false or negative statements about Lumos Pro’s products, services, members, managers, or employees.

Release of Liability

You, on behalf of yourself, and your respective heirs, estates, administrators, successors and assigns hereby unconditionally release and forever discharge Lumos Pro and its agents, employees, representatives, managers, members, predecessors, successors, parents, subsidiaries, assigns, and affiliates, and from any and all claims, causes of action, demands, obligations, liabilities, damages, attorneys’ fees, costs, and expenses of any type and nature whatsoever, whether in law or in equity whether known or unknown, either existing or that may exist from the beginning of time to the date of this release.

No Admission of Liability

You understand and acknowledge that acceptance of any refund request by you shall be not deemed or construed as an admission of liability by Lumos Pro with respect to any dispute or any other matter. This Refund Policy shall not be used or construed in connection with any other suit or other proceedings as an admission or concession of liability.

Questions

Should you have any questions or concerns regarding our Refund Policy, please do not hesitate to reach out to us. You can call us at 07530658629 or send us an email at [email protected]. We are here to assist you and clarify any uncertainties you may have.

Revision Date

This Refund Policy was last updated on 09 July 2023 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Refund Policy.

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