Shipping Policy

Last updated July 09, 2023

Thank you for visiting and shopping at Lumos Pro. The following is our Shipping Policy.

This Shipping Policy is part of our Terms of Service and should be therefore read alongside them: Terms of Service

Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

What are my shipping & delivery options?

We offer second-class shipping free of charge to all orders within the UK via Royal Mail. For customers seeking quicker delivery, we also offer a first-class shipping option at a charge of £3.99 per order.

Please note that we are unable to deliver to Post Office boxes, and require a residential or commercial shipping address for all orders. If there are specific instructions for delivery or any information for the delivery driver, please include them in the notes section when placing your order.

We aim to provide efficient and reliable shipping options and are ready to answer any questions you may have about delivery at [email protected].

How long is the order processing time?

The processing of most orders commences as soon as the online purchase is finalised. Your order will be shipped once the items are available, your payment is authorised, and the delivery address is confirmed. Please be aware that orders will be dispatched from Monday to Saturday.

How can I track my order?

Once you place an order with Lumos Pro, we assure you of an efficient and speedy processing and dispatch procedure. Our commitment is to process and dispatch your orders within 24 hours of receipt. Wherever possible, we strive to dispatch orders on the same day they are placed.

Following the dispatch, a shipment confirmation email containing all your tracking details will be sent to the email address provided during the checkout process. Please note that the tracking number may take up to 24 hours to become active.

Do you deliver internationally?

Currently, we offer international shipping to the following countries:

  • Ireland
  • France
  • Germany
  • Netherlands
  • Spain
  • Italy

Please note that free shipping is not valid on international orders, as such, additional charges will apply.

For information about the customs process please reach out to us via [email protected].

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

Can I change the delivery address after ordering?

During the checkout process, after entering your billing address details, you will have the option to specify a different delivery address. Kindly note that we reserve the right to request additional information if the delivery address differs from the billing address.

What happens if my order is delayed?

In the event that there is a delay with your order, we will promptly communicate the anticipated arrival date of your items. Furthermore, we offer you the flexibility to either maintain your order on backorder or opt for full cancellation.

What should I do if an item is delivered damaged?

If you receive a damaged item, please do not worry. We offer refunds or exchanges for damaged products, but you must open a refund ticket within 30 days of purchase. To initiate the process, please review our Refund Policy for detailed instructions and further information: Refund Policy

What should I do if an item is missing from my order?

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service at Lumos Pro.

What can I do if I am not available to pick up the package?

If you are unavailable to accept your delivery, the carrier may, depending on the type of delivery service and carrier, leave a contact card at your address indicating when they will attempt re-delivery. In the event that you are unable to receive the parcel during the carrier’s final attempt, it will be returned to the carrier’s depot. You must then contact the carrier to arrange a collection; otherwise, the shipment will be returned to our warehouse. In such case, you will be liable for reshipment costs once we have confirmed an updated delivery time with you.

How can you contact us about this policy?

If you have any further questions or comments, you may contact us at [email protected].

Revision Date

This Shipping Policy was last updated on 09 July 2023 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Shipping Policy.

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